Shipping policy

Shipping Policy

Please allow 3-5 business days (excluding weekends and holidays) for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. Understand that we are a team of humans, working with human hands and human brains to deliver your product to you with excellence and care. We aren’t perfect, but we do our best to following the “golden rule” of treating you the way that we would like to be treated too!

Once your order has been processed, you will receive your order confirmation email. You will receive another notification when your order has shipped. 

COVID-19 SHIPPING UPDATES

  • Please note that our products are delivered from different fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the Coronavirus. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.

GENERAL SHIPPING INFORMATION

  • We can ship anywhere within the United States.
  • Orders ship Monday-Friday (certain holidays excluded).
  • We do provide shipping time estimations for all our products. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations, and we cannot guarantee an order to arrive by a specific time. We encourage you to ship all items to a permanent address to ensure a successful delivery.

INTERNATIONAL SHIPPING

  • We are not able to offer international shipping at this time.

WHEN WILL MY ORDER ARRIVE?

  • Economy Shipping can take 8-10 business days to be delivered after tracking has been updated.
  • Standard Shipping can take 7-10 business days to be delivered after tracking has been updated.
  • We do the best to ensure your delivery arrives on time, however delivery dates are not guaranteed and there may be a number of unforeseen reasons why your items will arrive after the estimated arrival date.
  • HOLIDAY SHIPPING INFORMATION: Please keep in mind that the last day to order for delivery by Christmas varies per product and assumes fastest shipping method at checkout.

TRACKING

An email with tracking information will be sent to you once your order has shipped. Your tracking number should be detailed in your Order Confirmation Email as well as in your customer account on our website.

If you have any concerns or questions about your tracking information, please contact us at (865)333-9294 or hello@revvlhealth.com so that we may direct you accordingly.

SHIPPING MULTIPLE ORDERS

Multiple orders placed on the same day cannot be combined and will ship separately.

SHIPPING TO MULTIPLE LOCATIONS

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, please place a separate order for each shipping address.

ADDRESS CHANGES

We are unable to change or update a shipping address once an order has been placed. Please be sure to check your shipping details prior to submitting your order.

 

CUSTOMER SERVICE HOURS

Our customer service team is available Monday through Friday 8:30am – 2pm EST. If you submit a contact form over the weekend, our customer service team will contact you the following Monday.
Holiday Closings:

  • 11/25: Thanksgiving
  • 12/25 – 1/1: Christmas Day to New Year’s Day

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How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@revvlhealth.com with your name and order number, and we will look into it for you.

 

 

What do I do if my product is damaged on arrival? 

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@revvlhealth.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@revvlhealth.com or call / text our customer service team at (865)333-9294.